1. Introduction
TrueRateGuide ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Information you provide to us
- Contact details (name, email address, phone number, mailing address)
- Financial information you choose to share to match you with lenders or insurers
- Date of birth and state of residence (for eligibility)
- Communications you send us
Information collected automatically
- Device and browser information
- IP address and approximate location
- Pages visited, referring URLs, and time spent
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Match you with lenders, insurers, and financial products
- Operate, maintain, and improve our services
- Communicate with you about your requests and offers
- Analyze site usage and improve user experience
- Comply with legal obligations and prevent fraud
4. Sharing Your Information
We may share your information with:
- Lending and insurance partners who may offer you products based on your request
- Service providers who help us operate our site (analytics, hosting, email)
- Legal authorities when required by law or to protect our rights
We do not sell your personal information to third parties for their independent marketing purposes.
5. Cookies and Tracking
We use cookies to remember your preferences, measure traffic, and personalize content. You can control cookies through your browser settings. Disabling cookies may limit some site features.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Opt out of the sale or sharing of personal information (CCPA)
- Request data portability
To exercise these rights, email us at privacy@truerateguide.com.
7. California Residents (CCPA/CPRA)
California residents have additional rights under the CCPA and CPRA, including the right to know what personal information we collect, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. To exercise these rights, use the "Do Not Sell or Share My Personal Information" link in our footer or email privacy@truerateguide.com.
8. Do Not Sell or Share My Personal Information
To opt out of the sale or sharing of your personal information, email privacy@truerateguide.com with the subject line "Do Not Sell." We will process your request within 15 business days.
9. Data Security
We use industry-standard security measures including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at:
TrueRateGuide
Email: privacy@truerateguide.com
Mail: TrueRateGuide, 1207 Delaware Ave #1424, Wilmington, DE 19806