General Inquiries
For general questions, feedback, or anything that doesn't fit one of the categories below, email us at hello@truerateguide.com. We typically respond within 1-2 business days.
Customer Support
Submitted a form and need help? Lost track of a quote or application? Email support@truerateguide.com. Please include your name, email, and approximate submission date so we can locate your request.
Note: If you already received an offer from a lender or insurer, contact that provider directly for questions about your specific offer, account, or payments. We're not a lender or insurer, so we can't access your application after it's been routed to a provider.
Editorial Feedback
Found a typo, an outdated rate, or a factual error in one of our articles? Please let us know at editorial@truerateguide.com. We take accuracy seriously and will correct mistakes promptly.
Privacy Requests
To exercise your privacy rights — including access, deletion, correction, or opt-out of sale/sharing of personal information — email privacy@truerateguide.com. See our Privacy Policy for more details.
Press & Media
Media inquiries, interview requests, and expert commentary: press@truerateguide.com. We respond to most press inquiries within one business day.
Business & Partnerships
Interested in becoming a lending, insurance, or credit card partner? Email partnerships@truerateguide.com with details about your company and product offering.
Legal
DMCA notices, cease-and-desist, and other legal correspondence should be sent to legal@truerateguide.com.
Mailing Address
TrueRateGuide
1207 Delaware Ave #1424
Wilmington, DE 19806
Response Times
We aim to respond to all inquiries within 1-2 business days. Privacy requests are processed within 15 business days as required by law. Complex support issues may take longer to resolve — we'll keep you updated throughout.